Last updated: August 2025
At Antivirus License Key UK, we value customer satisfaction. However, due to the nature of our products (digital license keys), all sales are final. Please read this policy carefully before making a purchase.
1. Digital Product Policy
Once a license key has been delivered via email, it is considered used and cannot be returned, refunded, or exchanged. This is in line with UK consumer laws regarding digital content.
2. When Refunds May Be Considered
We may issue a refund only in the following cases:
- You received an incorrect or non-working license key
- The license key could not be activated, and our support team confirmed it is unusable
- You were charged more than the advertised price due to a technical error
In all cases, you must contact our support team within 7 days of purchase.
3. Non-Refundable Situations
Refunds are not available if:
- The issue is due to your device’s incompatibility or technical limitations
- You changed your mind after purchase
- You purchased the wrong antivirus product
- The license was already activated or used
4. Requesting a Refund
To request a refund, please contact us with:
- Your full name
- Order number or email address used at checkout
- A clear explanation of the issue
Contact: support@antiviruslicensekey.co.uk | 0800-090-3222
5. Support Commitment
Our UK-based team is always available to guide you through installation, activation, and usage. If you’re facing an issue, please contact us first — most problems can be solved with free expert help.