If you’ve purchased a Malwarebytes Antivirus license key in the UK and need to request a refund, don’t worry; it’s possible to do so. Here are the steps to follow:
- Contact Customer Support: Visit the Malwarebytes official website and look for their customer support or contact page. You can usually find this in the “Support” or “Help” section of their website.
- Provide Details: When you contact customer support, be ready to provide the following information:
- Your name and contact details.
- The order number or receipt of your purchase.
- A clear explanation of why you’re requesting a refund.
- Reason for Refund: Make sure to explain the reason for your refund request. It could be because you encountered technical issues with the software, it didn’t meet your expectations or any other valid reason.
- Follow Their Instructions: Customer support will guide you on the refund process. They may ask you to fill out a refund request form or provide additional information.
- Check Refund Policy: Before proceeding, it’s a good idea to review Malwarebytes’ refund policy, which should be available on their website. This policy will outline the conditions under which refunds are granted and any applicable timeframes.
- Be Patient: After you’ve submitted your refund request, it may take some time for Malwarebytes to process it. They will review your case and get back to you with a decision.
- Payment Reversal: If your refund is approved, Malwarebytes will process the refund to your original payment method. It may take a few days for the funds to appear in your account, depending on your bank.
Remember, the refund process can vary depending on Malwarebytes’ specific policies, so it’s essential to follow their instructions and be patient while they review your request. If you have any trouble or questions during the process, you can always reach out to their customer support for assistance.