Certainly, here are the steps to request a refund for CCleaner Antivirus in the UK. Please note that refund policies can change, so it’s a good idea to check the official CCleaner website or contact their customer support for the most up-to-date information.
Step 1: Review Refund Policy
Before you begin the refund process, make sure you are eligible for a refund by reviewing CCleaner’s refund policy on their official website. Policies can change, so ensure you are aware of the current terms.
Step 2: Gather Purchase Information
You will need details of your purchase. Ensure you have the following information:
- Your purchase order or receipt.
- The email address you used to make the purchase.
- Any other relevant purchase details.
Step 3: Contact Customer Support
Contact CCleaner’s customer support through the following means:
- Email: Send an email to their customer support team. In the email, provide your purchase details, explain the reason for the refund request, and request a refund.
- Online Form: Check if CCleaner has an online refund request form on their website. If available, fill out the form with your purchase details and refund request.
Step 4: Await Response
After submitting your refund request, CCleaner’s customer support team will review your request. They will contact you via email with further instructions or to confirm your refund.
Step 5: Check Your Payment Method
If your refund is approved, CCleaner will typically process it through the same payment method you used for the purchase. Monitor your email and bank statements for confirmation of the refund.
Step 6: Verify Refund
Once you receive a refund confirmation, double-check your bank or credit card statement to ensure the refund amount has been credited to your account.
Step 7: Additional Assistance
If you encounter any issues or have questions during the refund process, don’t hesitate to contact CCleaner’s customer support for further assistance.
Remember that the specific steps and contact information may change over time, so it’s essential to visit CCleaner’s official website or contact their customer support for the most accurate and up-to-date instructions regarding refunds in the UK.